Service Desk and Infrastructure Engineer

Inspired Talent
17 May 2017
16 Jun 2017
Contract Type
Full Time

As a Service Desk/Infrastructure Engineer you will take a leading role in a critical part of the IT Services Team, providing Service Desk and Infrastructure support to the business critical systems, some of these include: SAN, layer 2 and 3 networking, IP based telecommunications and cyber security using industry standard Intrusion prevention and detection appliances.

This role will be responsible for the following:

  • Efficiently prioritising tasks and communicating work to staff
  • Architecting and maintaining critical infrastructure including Routers, Switches, Servers and Networking Services
  • Architecting remote troubleshooting and software installation through PowerShell
  • Diagnose and resolve Service Desk Incidents in a Timely Manner
  • Escalating Business Critical Incidents to IT Services Manager when required
  • Providing 2nd/3rd line support for hardware and network issues
  • Assisting in the enforcement of IT Services Security Policy
  • The ideal candidate for this role would have:

Essential Criteria:

  • A bachelor's degree in engineering, information technology, or computer science
  • Ability to set up an enterprise network from scratch
  • Proven Ability to deal with issues related to a company's IT infrastructure - internet connection, routing, servers (Windows and LINUX) and IP phones
  • Excellent analytical and problem solving skills
  • Teamwork skills
  • A proven practical approach and ability to stay within budget
  • Excellent Professional etiquette and communication skills (Written and verbal).
  • Strong technical capabilities with a focus on providing support to over 150 users.
  • Strong understanding of LINUX/UNIX commands
  • Strong understanding of networking concepts and services such as: DNS, DHCP, VLANs and layer 3 routing.

Desirable Criteria:

  • CCNA or equivalent networking qualification OR
  • MSCP or equivalent Microsoft certification
  • An understanding of HTML CSS, PHP or other web based language.
  • Experience with Amazon web services infrastructure design and provision
  • Experience with a ZFS based SAN