Service Delivery Director

Walter Samuel
17 May 2017
16 Jun 2017
Contract Type
Full Time

Head of Service Delivery / Senior Service Delivery Manager / Head of Customer Care / Senior SDM / Customer Experience Director / Customer Evangelist / West London /

About this role:

Global Tech Leader is currently looking to recruit a Service Delivery Director to lead a team of Senior Service Delivery Managers, ensuring the enterprise SDM function is evolving and explosively growing through awesome leadership and the delivery of excpetional customert experience to a FTSE 100 level customer base.

To apply you must be an incredibly strong and capable leader who motivates and inspires high perfomaing teams along with having an obsessive nature to delivery the very best customer experience.

Key responsibilities include;

  • Developing and maintaining c-suite relationships at enterprise level in client organisations
  • Great leader - motivate, inspire and encourage great performance, leading from the front mentality
  • Creative thinking, always looking for ways to improve everything you come in to contact with

Skills required;


  • Exceptional track record in a Senior Service Delivery / Customer experience role at enterprise level
  • Managing client accounts at £1.5m+ per annum (ideally up to £7-10m per annum)
  • Desire to manage only 2-4 accounts but delivering great degree of service and experience
  • Strong people management experience, 8+ people, ideally SDM domain
  • Ability to present and network at C-suite level
  • Commercial experience, managing renewals, contract negotiations etc
  • Have strong negotiating skills
  • Be able to network and develop key relationships
  • Self-starter with ability to be effective in virtual environments
  • Excellent written and verbal communication skills
  • Excellent teamwork skills

For a confidential discussion please call Chris Murdoch on .