Epos Engineer

Fresh Recruitment
17 May 2017
16 Jun 2017
Contract Type
Full Time

Our client, a retail IT company in Cardiff are looking for an Epos Engineer to carry out repairs on a number of printer types to ensure a sufficient level of stock is available for field engineers to replace customer equipment as required.

Main Tasks and Objectives

  • Carry our repairs to a range of printers including thermal, laser, dot matrix and deskjet.
  • Carry out repairs to fax and copiers within multi-function printers.
  • Keep accurate records of customer equipment returned for warranty and fourth party repair on company database.
  • Document test and fix procedures.
  • Investigate fault trends.
  • Source and act in an advisory capacity on components for replacement.
  • Help develop colleagues through mentoring and on the job training.
  • Plan the introduction of new products to the department and profile stock requirements in conjunction with the operations manager.
  • Maintain communication with other departments to ensure effective relationships.
  • Research the EPOS and printer industry to keep abreast of new technologies and report any potential threats or opportunities.

Outcomes and Deliverables

  • Printers and peripheral parts are repaired to a high quality with no returns.
  • Devices are repaired in a timely manner and are available when required.

This role is 9am to 5.30pm 37.5 hours a week but in addition you must be prepared to be flexible and prepared to work additional hours. In addition to the above duties the post holder must be prepared to undertake such additional duties which may result from changing circumstances.