Helpdesk Support Analyst Electronics / IT

Dupen Recruitment Services
17 May 2017
16 Jun 2017
Contract Type
Full Time

Technical Support Analyst / Helpdesk: Electronics / IT / Mechanics / Electromechanical - This well-established international systems company seeks a technically-minded, customer-focused candidate to join their busy UK helpdesk support team. The role focuses on supporting a range of specialist hardware systems (scanning, imaging) for a wide client base.

This is a great opportunity to join a professional, structured and fast-paced environment where you can develop your technical skills.

Note: candidates must have a current valid passport. Although this isn't a role involving travel, there will be initial training (likely 1-2wks) at a site in France, so a passport will be required.

Support Analyst - the Role:

  • This role will see you supporting a range of advanced scanning and imaging devices, providing customer service and support through telephone, email and CRM.
  • Maintain and increase product knowledge on applicable products / applications via training, documentation and personal research
  • Working to a ticketing system, log issues and resolutions thoroughly in the CRM
  • Submit proposed solutions to basic issues in knowledge base and internal / external documentation

Support Analyst - the Person:

The client is seeking a professional and confident candidate, with strong customer service skills who is seeking a career role where they can settle and learn more. The company is well-structured and offers career options for the future.

As a base-level, candidates must be technically-minded; people who enjoy technology / IT and electronics, and ideally have some experience of electrical engineering, or electro mechanics, with perhaps some IT exposure, either through work history, or a higher education course, or even through hobby work. Any imaging experience useful.

Desirable IT experience covers: Strong PC and server hardware and software skills - e.g. Windows Desktop and Server; networking, inc. routers, hubs, switches, TCP/IP, LANs.

This team provides support to both the UK and countries across Europe. The key focus is English, but any Turkish language skills useful, but certainly not essential for the role.

Support Analyst - Training:

The client offers full training. This will likely include a week at their manufacturing site in France, with ongoing training throughout your career, provided through their dedicated training team.

All-in-all this is a fantastic opportunity to join a busy environment where you can employ and develop your skills. The company offers room for career advancement. Salary £20k-£25k + range of benefits. Services advertised by Dupen are those of an Agency.