Deputy Manager / Assistant Manager

Mandeville Retail
17 May 2017
16 Jun 2017
Contract Type
Full Time
We're a fast paced, high footfall, no two days the same retailer who place people at the centre of everything we do and we are looking for people who are passionate about customer service and insist upon high standards to join our team.

We're a market leader within our sector who offers our customers a premium product range, a high quality food on the go range and excellent service in order to ensure they return again and again.

Furthermore we are about to grow….. Again! It's a really exciting time to join our complex operation that offers our teams so much more than just a job. Due to this expansion we are looking to add dedicated Deputy Managers.

What's expected? You'll manage all aspects of the store operation. Deliver excellent customer service and operational standards whilst achieving compliance with HSSE in conjunction with the Store Manager. Lead and develop the store team, in line with company values of Safety, Respect, Excellence, Courage and One Team to deliver customer and operational excellence.

How will you be measured?

People - Store staff turnover, People development, Attendance management, Labour controls, Connections nominations, management of all HR administration, annual appraisals completed, store team to complete all required training.

Customer - Mystery Customer, Store Operations Review, Deliver excellent customer service through leading people by example within the team.

Control & Compliance - Advanced Safety Audit's completed, financial audit B or above, timely reporting of all HSSE incidents, HSSE and Food Safety Audit's, Red Alert Compliance

Store Performance - Shop sales vs. plan, Overall store net income vs. plan, Fuel volume vs. plan, Waste management, Wage spend vs. plan, Cash loss vs. plan.

What Skills/Experience will you need?

Prior experience in a food retail environment or similar, with responsibility for people management.
Previous managerial experience.
Demonstrates a passion for retail and customer service.
Ability to analyse and use Management Information.
Good planning & organisational skills.
Demonstrated good communication skills.
Current Driving Licence.

In return you will receive excellent training, you'll also be entitled to a strong basic salary that is reviewed regularly, up to 12.5% annual bonus, private health care, private pension, a share save scheme, an on shift meal allowance and a 15% discount.

If you are driven by progression this will be right up your street, we are a global brand and the options are limitless.

If this sounds like you and you're ready to take on a challenge to maximise your potential then I want to hear from you today!

Mandeville is acting as an Employment Agency in relation to this vacancy.