Application Support Analysts: FM Software, SQL, 2nd Line

Applause IT
17 May 2017
16 Jun 2017
Contract Type
Full Time

Application Support Analyst, Managed Services, SQL, 2nd Line. Facilities Management Software.

£26,000 - £30,000 pa + Great Benefits

Glasgow, Central Belt Commutable, Scotland

Experienced 2nd Line Systems Support Analyst Required to join established and growing Managed Services team looking after the UK-wide hosted SaaS customer end users, who have various document management implementations. You will be helping with configuration, deployment, upgrades maintenance and monitoring of the hosted environment in support of tight customer SLA's. In this role you will be focusing mainly on supporting customers who are running a hosted facilities management package.

You will be taking ownership of 2nd line calls, progressing these to resolution; fault finding, call logging, adding to the knowledge base, undertaking change controls, monitoring SLAs for risk and providing upgrades and patches as needed. You will also be working on your own personal development plan. You will also update online product help and technical/user guides, email templates and knowledge bases.

Required experience:

Proven track record in a 2nd line Application / Server Support Analyst role with SQL backed bespoke database systems

Experience working to commercial customer SLA's.

MS SQL for querying SQL Server RDBMS. Ability to understand T-SQL

Good general knowledge of hoe to support modern Windows-based computer networks and standard operating systems including Windows Servers, Desk Tops, MS Office etc.

The Person:

You will be a quick learner of new technology, a proven team worker with great written and phone based communication skills and will have excellent customer service and diagnostic focus.

Desirable skills:

Any expsure to FM Facilities Management or Document Management Systems

Service Delivery Background

Any IIS or Apache Web Server or Citrix usage or administration

Understanding of SMTP, VMWare, Cloud based technologies

Genuine career development, support setting up a home office, competitive salaries and a comprehensive benefits package all on offer here.

Please send CV now and call Tim Morris on to find out more

Application Support Analyst, Managed Services, SQL, 2nd Line. Facilities Management Software.