Support Analyst / Engineer

Web Recruit Ltd
17 May 2017
16 Jun 2017
Contract Type
Full Time

Support Analyst / Engineer
Watford, Hertfordshire

Are you a motivated, talented and eager Support Analyst / Engineer? Are you looking for a role with great training, superb teams and the chance to learn an entirely new IT segment? If so, read on.

The company:

Our client is an exciting technology company that creates enabling software to support library operations the world over. Their innovations have allowed local and national libraries to remain relevant, vital assets in an increasingly digital environment. An exciting opportunity has now arisen for a Support Analyst / Engineer to join their team.

What’s in it for you?

- Salary of up to £35,000
- Comprehensive training and mentoring
- Progression potential

Joining a fantastic, supportive team based in the UK, you will discover that you are part of a global operations network that provides round-the-clock support to international customers.

You’ll receive outstanding training and mentoring to bring you up-to-speed and allow you to gain in-depth knowledge of our client’s software systems and technologies. On top of this, you will gain real-world experience within a team environment equipping you with further skills to enhance your portfolio.

What’s more, there are plenty of opportunities to advance within the company and many of the previous team members have gone on to become team leaders, project manager, trainers and consultants. Not, only this, but, for the right candidate there is even the opportunity to work from home, meaning an end to the dreaded commute and the chance to work in your lounge clothes.

What will you be doing?

As a Support Analyst / Engineer, you will be tasked with support a global customer base in their use of our client’s software and solutions. This is an exciting Support Analyst role that will see you work as part of a team to deliver global, 24-hour support to libraries on an international scale.

Focusing on providing quality service, you will work with Librarians and library staff across Europe regarding their technical issues.

Your role will also involve:

- Working with colleagues from other department to resolve their issues
- Providing a consultation service to customers
- Resolving complex issues for our client’s web-based app
- Supporting our client’s large-scale library management system

About you:

To be considered as a Support Analyst / Engineer, you will need:

- Prior experience of providing software support
- Customer service expertise
- Strong problem solving abilities
- A tech-savvy mentality
- A service-oriented attitude

Knowledge and experience of libraries or library systems would be beneficial to your application. Experience of the following would also be advantageous: Apache Tomcat, JBoss, web services and web application support, HTML or CSS, SQL, HTTP/HTTPS, Unix and/or Linux.

Our client is interested in hearing from candidates who have held the role of Software Support Analyst, Helpdesk Engineer, Application Support Technician, Software Support Engineer, 1st Line Support Engineer, or Helpdesk Analyst.

Additionally, other organisations may title this role IT Support Analyst, IT Support Engineer, Technical Support Analyst, Application Support Analyst, or 1st Line Analyst.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you are a motivated, talented and eager Support Analyst / Engineer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.