3rd Line Support Analyst

interAct Consulting Limited
Milton Keynes
17 May 2017
16 Jun 2017
Contract Type
Full Time
3rd Line Support Analyst required for busy IT team based in the Milton Keynes area. The 3rd Line Support Analyst will be providing a range of IT Services to over 5,000 users in locations across the UK.

The 3rd Line Support Analyst will be required to provide 3rd line support for all escalated issues within established SLA's. The successful candidate will have SQL 2005/08/12 knowledge / experience, proactively monitor & maintain key systems / servers, liaising with 3rd parties to solve hardware / software issues, Update and maintain in-house knowledge base of desktop / server-related issues / fixes, strong CISCO skills and be able to maintain an up-to-date knowledge of latest technology, enhancing skills and knowledge of other support teams through mentoring & training.

The 3rd Line Support Analyst must boast previous experience in a similar support role with excellent knowledge of management, maintenance and configuration of Microsoft operating systems, both Desktop (Windows 7) and Server (2008 R2 +). You must hold strong Active Directory knowledge, strong hardware knowledge and ideally knowledge of Windows scripting, Networking, SQL and Exchange 2010. Cisco experience is highly advantageous for this position. For this fantastic opportunity, with training course provided, Please apply now!!