1st Line technical Support Analyst

17 May 2017
16 Jun 2017
Contract Type
Full Time

Due to an internal promotion, we are searching for a technical-minded and ambitious candidate looking to begin or continue their career within 1st line technical support.

The successful candidate will ideally have experience within a 1st line technical role, or exposure to the IT environment, and looking to drive their career further within a business that will support and look to progress them.

Alternatively, this may be a great opportunity for an application that has recently gained an IT or related qualification from a college, apprenticeship, university (or equivalent).

Primary duties:
*To provide assistance to all supported users of the product suite that is supported by the business
*To manage the assigned call list by responding and closing issues within the specified Service Level response times
*To maintain all internal customer databases of support and licence related entries
*To investigate persistent software issues and log these via the internal TestTrack system with as much evidence as possible
*To ensure that all work carried out is of high quality
*To ensure that all work carried out conforms to any Company Standards that are in force at that time
*To represent the Company and its products in a professional manner at all times
*To liaise with other members of the Company where necessary to effectively carry out the requirements of the position
*To keep abreast of all changes made to supported products and to the hardware and operating system advancements relevant to them
*Regularly submit product articles for use as online Knowledge base content
*To perform where instructed regression testing on any of the company's products to the required degree of accuracy.

Candidate specification;
*Previous experience of working within a similar IT role, ideally in 1st line support
*Exposure to the IT environment
*Educated to degree level (or equivalent) in an IT related subject (desirable)
*Reliable with good use of initiative
*Strong team player
*Excellent communication skills, both written and verbal, and a clear telephone manner

If you are interested in the 1st Line Technical Support Analyst role and believe you have the suitable skills and experience to be considered, then please apply.