1st Line technical Support Analyst

Recruiter
XPERT RECRUITMENT SOLUTIONS LIMITED
Location
Crewe
Salary
17000.0000
Posted
17 May 2017
Closes
16 Jun 2017
Contract Type
Permanent
Hours
Full Time

Due to an internal promotion, we are searching for a technical-minded and ambitious candidate looking to begin or continue their career within 1st line technical support.

The successful candidate will ideally have experience within a 1st line technical role, or exposure to the IT environment, and looking to drive their career further within a business that will support and look to progress them.

Alternatively, this may be a great opportunity for an application that has recently gained an IT or related qualification from a college, apprenticeship, university (or equivalent).

Primary duties:
*To provide assistance to all supported users of the product suite that is supported by the business
*To manage the assigned call list by responding and closing issues within the specified Service Level response times
*To maintain all internal customer databases of support and licence related entries
*To investigate persistent software issues and log these via the internal TestTrack system with as much evidence as possible
*To ensure that all work carried out is of high quality
*To ensure that all work carried out conforms to any Company Standards that are in force at that time
*To represent the Company and its products in a professional manner at all times
*To liaise with other members of the Company where necessary to effectively carry out the requirements of the position
*To keep abreast of all changes made to supported products and to the hardware and operating system advancements relevant to them
*Regularly submit product articles for use as online Knowledge base content
*To perform where instructed regression testing on any of the company's products to the required degree of accuracy.

Candidate specification;
*Previous experience of working within a similar IT role, ideally in 1st line support
*Exposure to the IT environment
*Educated to degree level (or equivalent) in an IT related subject (desirable)
*Reliable with good use of initiative
*Strong team player
*Excellent communication skills, both written and verbal, and a clear telephone manner

If you are interested in the 1st Line Technical Support Analyst role and believe you have the suitable skills and experience to be considered, then please apply.