Customer Support Officer - IT Focus

HCA Healthcare
17 May 2017
16 Jun 2017
Contract Type
Full Time

IT Customer Support - Junior IT Helpdesk - Prestatyn

Job Description

We are looking for someone with strong customer service skills to join our IT team. Full IT training can be given but we require at least some interest or passion in IT to be able to build on.

Duties & Responsibilities

  • Address and resolve basic incidents and IT requests including the logging of all incidents, engaging other service desk resources, initial IT assessments, research and escalation.
  • Create a positive experience for all customers who call IT service desk, ensuring that all requests are resolved in an accurate and timely manner.
  • Follow up with support staff and service resources who are involved in resolution to ensure that incidents are completely resolved and that this has been communicated to the customer.
  • Analyse and resolve incidents with the use of application software and hardware.
  • Work alongside other members of the service management/desktop network teams within IT&S on various projects and initiatives (as and when required).

Skills & Experience

  • General level of education, passes (C or above) at GCE/GCSE or equivalent.
  • Experience within an office or corporate environment is highly advantageous.
  • A genuine interest in IT and technology, constantly looking to expand on knowledge of this.

About The Facility

Develop your career with HCA Healthcare UK: The world's largest private complex care hospital group, and winners of "The Best Private Healthcare Provider 2016" awarded by LaingBusson and HealthInvest.

We have a fantastic opportunity to join the IT function at HCA Healthcare UK's rapidly growing office in Prestatyn.

HCA Healthcare UK is unique in the private healthcare industry; no other hospital group can match and offer our end to end complex care. With state of the art hospital facilities, pioneering treatments, world leading technology and continuous investment, allows our valued staff to be at the height of their career. Our expanding group of hospitals, HCA Healthcare UK doesn't just offer exciting and dynamic places to work and attractive salaries, but real opportunities for development and progression too.

As Healthcare industry Leader with 6 world-class hospitals across the capital, including The Harley Street Clinic, The Lister Hospital, London Bridge Hospital, The Portland Hospital, The Princess Grace Hospital and The Wellington Hospital.