IT Service Desk Team Leader

17 May 2017
16 Jun 2017
Contract Type
Full Time

IT Service Desk Team Leader

Capita, The UKS leading Business Process Outsourcer have an opportunity for an experienced 1st Line Service Desk Analyst looking to progress their career into a management position to join us providing onsite IT support in Dundonald, Belfast.

This is an excellent opportunity to work in a large organisation that will look to progress and develop your IT career. We are looking for a Service Desk Analyst who has some experience supervising and mentoring team members and now wants to progress into a formal management role. We will give you all the tools you will need to succeed, you need to bring a willingness to learn and a desire to provide excellent service to our customer.

The hours for this position are Monday - Friday 9am - 5.30pm. The role is a fixed term contract initially for 12 months however there is scope to become permanent thereafter.

About Capita | Managed IT Solutions

Capita Managed IT Solutions is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

We are a leading IT services company that provides cloud based and infrastructure services to public, private and third sector organisations and specialist managed IT services in the education, government, utilities and charities sectors.

We work in partnership with our customers to gain a deep understanding of their organisation and then create a technology strategy to support transformation, drive operational efficiency and reduce costs. Making IT work better for customers is our ultimate goal.

What you will do:

  • You will supervise and mentor team member s 50% of the time and also be an active Service Desk Analyst
  • Act as a first point of contact for all IT helpdesk activities
  • Respond to phone calls, emails and online chat
  • Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times
  • Ensure all incidents are logged accurately

Your experience will include:

  • Experience in a 1st Line IT Support role
  • Experience mentoring and supervising service desk team members

What's in it for you?

At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.