Process Integration & Assurance Analyst Heathrow

Rainford Berry Ltd
17 May 2017
16 Jun 2017
Contract Type
Full Time

A Process Integration & Assurance Analyst is required to join a world class transportation company based at Heathrow Airport. The Process Integration & Assurance Analyst will regulate, own and operate all of the key cross-functional and Service Management Processes required to integrate and orchestrate all of the IT Tower providers. Additionally, they will support the PI&A Manager in the performance management of the end to end delivery of IT Service Management Processes from the Process Integration Tower (PI).

The Process Integration & Assurance Analyst will have strong stakeholder experience, basic commercial awareness (with an appreciation of negotiation) and significant experience of working in a IT Service Management function - preferably experience of outsourced IT in a 24/7 365 environment. In return, the company offers a very competitive salary and benefits.

Principle Accountabilities of the Process Integration & Assurance Analyst

* Support and assist in the investigation of first stage resolution of any escalations regarding tower performance
* Track and report the Contractual Service Obligations across all IT Tower Providers
* Report and assist on the Continual Service Improvement (CSI) activities for the key Service Integration Processes
* Assist in the Process Regulation of the key Service Integration Processes delivered by the Process Integrator
* Own and manage the process documentation for the key Service Integration 'staff augmentation' Processes delivered by the Process Integrator - Change Management, Demand Management, Problem Management and Service Reporting
* Review and provide content updates under the direction of the Content owner for the Cross-Functional Contractual Schedule, IT Service Management Policies and IT Service Operations Manual
* Actively support the management of the operational elements of the Service Governance Framework under the direction of the PI&A Manager
* Collect and perform analysis of identified Service Risks from the Service Integration and Management Team
* Perform the review and validation of the Service Level Reporting for all IT Towers

Essential Skills, Qualifications and Behaviours of Process Integration & Assurance Analyst

* Knowledge of the aviation/airport or similar industries (e.g. logistics)
* Solid track record on working without direct supervision or oversight
* Good communication skills (written, oral and presentations) to enable effective communication within the SIAM team and broader stakeholders
* ITIL V3 Foundation Qualification
* Relevant knowledge or a good appreciation of IT Governance Frameworks e.g. ISACA

Location: Heathrow - easy commute to London
Salary: £28, 000 - £37,500, plus excellent benefits package
Start: ASAP
Status: Permanent, Full Time

Please make your application for this role directly to Rainford Berry Ltd today.
REF: IB170503