Credit & Collections Manager

Recruiter
Page Personnel Finance
Location
Bracknell
Salary
30000.0000
Posted
17 May 2017
Closes
16 Jun 2017
Contract Type
Permanent
Hours
Full Time

**CREDIT & COLLECTIONS MANAGER** - **BRACKNELL** - **UPTO £35K** - **MARKET LEADING LEASING COMPANY**

Client Details

This is a market leading financial services business.

Description

My client is looking for a Credit & Collections manager who is passionate about delivering excellent customer service.

Your main responsibilities as the Credit & Collections manager will be:

  • Managing the daily arrears portfolio and ensuring that all policies and procedures are applied and adhered to.
  • Ensuring the escalation of any agreements/orders that could be a potential risk to the profile or reputation of the company.
  • Ensuring daily targets around collections (from start to finish including administration) are being achieved to expected standards whilst upholding company procedures.
  • Ensuring all write offs are completed when all avenues have been exhausted within company guidelines.
  • Handling all customers questions/queries/complaints with compassion and in a timely manner

Management responsibilities:

  • Coaching and developing 3 direct lines of reports (Collections Associate's)
  • Monitoring telephone calls to ensure the team is meeting customer service expectations
  • Working with other areas of the business to ensure customer needs are met.
  • Holding regular 1-2-1's and annual meetings with team members
  • Setting KPI targets and objectives that are in line with department and company objectives
  • Consistently working towards growth and development of direct reports encouraging a positive work ethic in the team.
  • Attending audits and review meetings with the Department manager when requested, this could be off site.

Profile

The ideal candidate will have/be:

  • At least 2 years' previous experience within an asset finance/leasing environment
  • Previous experience in collections within a B2C environment
  • Strong management skills
  • Excellent customer service skills
  • Strong Excel skills
  • Excellent telephone manner
  • A passionate and can-do attitude
  • Comfortable working under pressure

Job Offer

This role offers you the chance to join a market leader in the leasing industry with the reward of a competitive package.