IT Service Desk Engineer

Mount Anvil Limited
17 May 2017
16 Jun 2017
Contract Type
Full Time

At Mount Anvil, the IT Team’s Vision is to support Mount Anvil’s growth by providing a modern, scalable and reliable IT environment enabling high performance and collaboration in the workplace.

The IT Support Engineer is responsible for:

  • Supporting Mount Anvil’s user base with proactive, friendly and responsive support, 1st time fixes and effective triage & escalation of technical requests. This will can be in person, on the telephone or via remote support.
  • Managing their own time and workload, owning support tickets to resolution ensure they’re managed to an appropriate SLA
  • Creating knowledge base articles, help guides and support literature for use internally (within IT) and publishing to the business
  • Continuously developing their skills and knowledge of the IT arena to stay informed of current and future technologies being leveraged in the organisation
  • Travelling to sites to set up new user hardware, providing desktop support and perform maintenance

What we need from you

To support peak performance in this role we need:

  • Previous experience working in a busy Service Desk environment, successfully meeting all SLA’s
  • Experience of working within an ITIL or SDI environment
  • The expertise to work in a Wintel environment
  • Capability of managing email within an Office 365 setting
  • Comfortable configuring modern mobile handsets for connectivity, email and cloud services
  • The ability to explain complex IT concepts in simple terms
  • Excellent written and verbal communication skills in English (in person and via phone/radio) with peers, management, contractors and vendors.
  • Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
  • The flexibility to travel and navigate to locations in Central London
  • An individuals who would to thrive within Mount Anvil’s values and culture of relentlessly striving for excellence through

o Doing the right thing

o Working collaboratively

o Raising the bar

  • Excellent communication skills; ability to engage and build rapport with people at all levels
  • Relentless drive for improvement - enhance the business and aid personal credibility
  • Have the confidence to work within an energetic and experienced Service Desk team
  • Be self-motivated to troubleshoot and resolve desktop issues
  • Speak openly about genuine interests in the field of IT