Senior Support Engineer - MSP - Milton Keynes

Ultimaze Ltd trading as TSR Select
Milton Keynes
17 May 2017
16 Jun 2017
Contract Type
Full Time

Role - Senior Support Engineer
Sector - MSP
Location - Milton Keynes
Salary - £26,000 - £32,000 - DOE

A Managed Service Provider based in Milton Keynes is looking to recruit a customer focused, organised, enthusiastic individual who will provide 2nd/3rd line helpdesk support. You will be assisting with hardware and software problems as well as troubleshooting, installing, maintaining and supporting a wide range of it systems for 10-150 users

Your responsibilities will include;

Providing 2nd/3rd Line technical support via phone, remotely and face to face
Take ownership of user problems and be proactive when dealing with user issues

Respond to enquiries from clients and help them resolve hardware or software issues

Support users in the use of computer equipment by providing necessary training and advice

We are looking for someone with an excellent telephone manner and good communication skills

Good experience with the following technologies:

Windows Server Configuration & Set up
Microsoft Operating systems, including Office 365
Microsoft Exchange 2003 - 2016
LAN, WAN and VPN Technologies
Basic to good understanding of Firewalls and Anti Virus
Good understanding of Networking technologies

Microsoft Certification is a massive advantage.

If you have the right experience and this sounds like the job for you then Apply Now!