1st Line Software Customer Support Agents

Recruiter
Office Zebra LTD
Location
Richmond
Salary
19000.0000
Posted
17 May 2017
Closes
16 Jun 2017
Contract Type
Permanent
Hours
Full Time

(VARIOUS POSITIONS AVAILABLE - See end of description)

OPPORTUNITY We are looking for talented Software Customer Support Agent to work with a fast growing, innovative company

JOB ROLE

• 1st line customer support agent (software as a service)

• Liaising with clients by telephone, live chat and email

• Answering questions on how to use the software

• Assisting with changes to system configuration

• Investigating issues as reported by clients to identify whether user error or software bug

• Writing and maintaining of clear, concise issue summaries to enable client ticket tracking

• Efficient communication with the Customer Support Manager to understand outstanding ticket status

QUALIFICATIONS

• Excellent communication skills in English, both verbally and written.

• Excellent organisation and interpersonal skills.

• Outstanding customer service skills.

• Ability to prioritise multiple tasks, work effectively and take direction.

• Comfortable with technology-good working knowledge of MS Office

EDUCATION AND EXPERIENCE

• One to three years of customer service experience.

• Software/help desk/customer support experience

• IT experience is a plus.

Candidates on visas will be considered but sponsorship is not offered.

SHIFTS

please note there is not a rotation of shifts, each shift equals one position and salary will be pro rated depending on what shift/postions is worked -

on application we can discuss preferences etc

Position 1.Monday-Friday/Evening position: 11.00pm-7.00am

Position 2.Monday-Friday/Evening position: 3.00pm-11.00pm

Position 3.Weekend position: Saturday and Sunday 3pm-11pm

Position 4 .Weekend position: Saturday and Sunday 11pm-7am