Application Support Programmer - PHP / MYSQL

17 May 2017
16 Jun 2017
Contract Type
Full Time

Application Support Programmer - PHP / MYSQL

Supporting Bespoke Web-Applications

Salary - £40K - £55K per annum dependant on experience

Permanent role starting ASAP based in Kentish Town, North London

My client, an innovative and dynamic full service Digital Agency and Software Development Company are looking for a skilled Software Developer with experience and a desire to work within a software support environment to lead and manage their small but busy in-house dedicated Software Helpdesk Support & Software Maintenance team.

The role is client-facing (first-line support), so you must have experience liaising directly with clients and must be a clear thinker as well as a strong communicator. This is also very much a hands-on coding role (second-line support), so you will need to have a software development background using LAMP technology, with experience and a desire to work within a software support environment.

As team lead, you will decide if you should work on a Helpdesk request or if it should be delegated to other team members; you will also determine when an issue needs to be escalated to one of the development teams. You must be experienced and capable of juggling a number of activities in parallel whilst maintaining clear communications with clients and peers. You will be responsible for managing the end-to-end lifecycle of support calls, enquiries & tickets.

Essential Skills and Competencies

In excess of 4 years’ experience developing and ideally supporting complex bespoke web-based applications

Development experience using PHP, MySQL and any of the major Frameworks (Zend, Zend2, Laravel, Symfony, CodeIgniter etc)

Experience of liaising and interacting with Clients

Experience working in an Agile environment would be a bonus

Excellent written and spoken English

Key Responsibilities

  • Understanding the nature, severity and impact of support calls, tickets and enquiries.
  • Advanced troubleshooting through gaining a clear understanding of bespoke applications at a business and technical level including configuration and environment.
  • Making coding changes, testing and facilitating bug fixes and managing software releases.
  • Allocating issues to Support team members and managing issues through to resolution.
  • QA and testing of all software changes from across the team before code is released.
  • Constantly managing clients expectations with regards to the progress of issues.
  • Escalation to development teams if issues cannot be resolved within the Support team.
  • Mentoring junior support programmers

The role would suit someone who is self-motivated and passionate about delivering high quality software. You will be expected to hit the ground running and must be hard-working and a dedicated team player to fit in their busy but relaxed working environment. This is a fantastic opportunity for someone looking for a challenge and to take a lead on the company’s software support team.

This role offers an opportunity for passionate individuals wanting to be part of the company’s expansion plans. You’ll be joining a friendly and sociable in-house team of professionals, and will enjoy a relaxed office environment which comes with a chill area to think and blow off steam, complete with games consoles, pool table, table tennis and drinks fridge!

To send your CV for immediate consideration please hit APPLY now or contact Nikki at Pertemps Reading for further information.

REF: NT/304753/P

Candidates must be eligible to work in the UK full time without restriction. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants, therefore if we have not responded to your application within five days please assume that on this occasion your application has not been successful

Pertemps is an equal opportunity employer