Senior 3rd line / Infrastructure Engineer

Purple Matrix Ltd
17 May 2017
16 Jun 2017
Contract Type
Full Time


Job Title: Senior 3rd Line / Infrastructure Engineer

Location: N1-London Job Type: Permanent

Salary: £40,000.00 - £50,000.00, negotiable depending on experience and professional qualifications.

A fantastic opportunity has arisen to work in our highly regarded and forward thinking IT services organisation. We are seeking to recruit a Senior 3rd line engineer. You will be an escalation point to the helpdesk and provide on-site and emergency visits to our SME clients across the London area when required. The ideal candidate will be extremely tenacious, motivated and proactive with a proven track record of working under pressure.


  • Taking Escalations from 1st/2nd line.

  • Helping with any Troubleshooting and configuration.

  • Involved with ongoing and new client projects - Technical advice/planning/delivery

  • On-site hardware and software maintenance and health checks.

  • Looking after multi Datacentre infrastructures.

  • Maintaining Hosted VDI and Bespoke Disaster Recovery Environments

  • Responding to major client incidents

  • Emergency break fix visit to clients including server and networking issues.

  • Diagnose and troubleshoot both hardware and software issues.

  • Project management and implementation.

  • Providing advice on emerging technologies to clients.


The successful candidate will have the following qualities:

  • Excellent client interaction with confident spoken and written language.

  • Logical approach to troubleshooting.

  • Able to prioritise tasks.

  • Excellent time management (awareness of time constraints and deadlines).

  • Ability to research and learn new technologies/solutions under pressure.

  • Strong team player, willing to share knowledge.


We are looking for a candidate with minimum of five years’ experience in a 3rd line role ideally within an IT services company however this is not a prerequisite. Extensive knowledge of the below technologies but not limited too.

  • Windows Server 2003,2012R2(extensive experience) 2016 beneficial

  • Active Directory (to inc. multisite), DNS, DHCP, Group Policy

  • Windows XP, Vista,7,8,10 (extensive experience)

  • Microsoft Office 2003-2013

  • Microsoft Office 365 - Configuration, Migration, Monitoring

  • Networking - Switching, VLANS, ACLs. Security, Routing, VPN’s

  • Microsoft Exchange 2003-2013 (essential) 2016 Beneficial

  • Virtualisation - Hyper-V, VMware, installing, maintaining, configuring

  • Backup - Design, Configure, troubleshoot

  • Cisco Devices - Maintain, configure, troubleshoot

  • Remote Technologies - RD Gateway, Terminal Server etc


We are Microsoft Gold Partner and candidates with any current Microsoft qualifications certainly stand out from the crowd but are not a prerequisite. These are the most desirable qualifications:

  • MCITP: Enterprise Desktop Support Technician

  • MCITP: Enterprise Desktop Administrator

  • MCITP: Server Administrator on Windows Server

  • MCITP: Enterprise Administrator on Windows Server

  • MCITP: Server Administrator on Windows Server

  • MCTIP: Administering office 365

  • MCSA
  • MCSE
  • CCNA