IT Change Analyst

YBS Group
17 May 2017
16 Jun 2017
Contract Type
Full Time

YBS Group is looking to recruit an IT Change Analyst to join the Change Management team which sits within IT Service Transition.

This is an exciting role to take full responsibility for the management and stakeholder engagement of IT change into the business across all brands. As an Analyst you will understand and articulate the associated change risks and enable the delivery of change with minimum disruption to protect customers and ensure service continuity.

Some of your main key duties will include but not limited to;
• Own and maintain the Forward Schedule of Change (FSC) and manage change conflict across the Group enabling planned work to be implemented efficiently and effectively
• Day to day governance of the Change Management Policy and associated processes and management of non-compliance
• Provide consultancy to users of the function providing best practise advice
• Apply group wide IT Change Management processes and policies to all managed change and escalate non-compliance to Change Management Team Manager
• Understand and manage the risk and impact associated with any proposed changes and ensure the implementation, test and back out plans are fit for purpose
• Support the Change Advisory Board (CAB) process by ensuring all supporting documentation is up-to-date, accurate and available
• Develop good and enduring working relationships with stakeholders and support teams

If you have the ability to develop good and enduring working relationships coupled with the experience to maintain IT Change Management processes and policies adopting ITIL framework where appropriate, you might be the ideal candidate for this role

Professional qualifications or essential experience required:
• Experience of working in a Service Management discipline
• Ability to understand and articulate technical and business requirements
• Ability to understand both technical and non-technical detail and share that information in an appropriate way to all colleagues
• Meticulous, tenacious and enthusiastic
• Service focused
• Excellent communication, interpersonal and stakeholder management skills
• Sound MS Office and documentation skills
• Strong analytical and problem solving skills
• Effective collaborator with proven process improvement skills

Desirable experience required:
• Service Now knowledge
• ITIL Foundation v3 certification
• BCS Specialist Certificate in Change Management

We offer:
• 25 days holiday plus bank holidays
• Pension Scheme
• Healthcash Plan
• Healthcare
• On site restaurant
• Head Office Bonus scheme
• On site gym
• Subsidised staff investment and mortgage products

Yorkshire Building Society Group is an equal opportunities employer.