3rd Line Support Engineer

Recruiter
The Recruiting Office Limited
Location
Norwich
Salary
30000.0000
Posted
17 May 2017
Closes
16 Jun 2017
Contract Type
Permanent
Hours
Full Time

As a 3rd Line Support Engineer at this independent, innovative and rapidly growing IT services company, you will be responsible for solving a broad spectrum of customer IT support cases by telephone, remotely, in the office or on-site in an efficient and professional manner.

This will involve managing assigned cases and assisting other team members when necessary. You will need strong communication skills to update customers about the status of their outstanding cases on a regular basis. A duty engineer rota is in place for out of hours support.

This is a high level role that requires in-depth technical knowledge with the drive and tenacity to see complex issues through to completion.

The ideal candidate will also ideally have at least 10 years’ experience from working within either an internal or outsourced IT department, extensive experience of supporting virtualised Hyper-V and VMWare environments, full knowledge of IP Based Networks, WAN connectivity and firewall management and experience with backup technologies. Highly refined trouble-shooting skills are essential.

Applicants must have Comp TIA Network +, Comp TIA A+, MCSA Server 2012 and GCSE English & Maths grade C or higher (or equivalent).

Hours of work will be 8.30 - 5.30 Monday - Friday.