Applications Support Manager

Hays Specialist Recruitment Limited
17 May 2017
16 Jun 2017
Contract Type
Full Time

Application Support Manager
£35,000 - £40,000

Hays IT have been engaged by a utilities company to source an Application Support Manager. You will ensure that the end to IT solution for the business is effective and operational for business needs.

Your new role
To manage all IT system change requests - from idea to release implementation
To own and project manage all application releases and versioning
To manage and hold to account solution providers against scope and ensure that integration of all applications to support the business needs are met.

To fully support and develop the IT application suite
To build and utilise IT test plans, training plans, communication and implementation plans
Total control of the IT Change management with evidence supporting the required standards of audit.
To work closely with the business identifying application change opportunities supporting the business growth plans
To be the lead focal point for all application support, integration, interfaces and IT projects
To be the lead focal point for all 3rd party providers ensuring smooth integration across the business application suite
To comply with all required IT security rules and regulations
Working directly with the associated company, for the provision of back office support including IT Infrastructure, hardware and application change
To manage, integration and support the business in the deployment and implementation of Smart Metering

What you need to succeed
Proactive, energetic self-starter with good people and persuasive skills, able to deliver swift results of a high quality
Awareness of information security
Knowledge of documentation management, and of information storage and retrieval tools
Effective communication and report writing skills
Good negotiation skills with customer oriented attitude
Excellent analytical capabilities - able to identify the key points from complicated details
Strong facilitation capabilities - able to lead projects to successful completion
Good knowledge of applicable software and support
Good knowledge of IT Change management
Graduate calibre
High level knowledge of IT application support, change management, compliance and ownership
High level understanding of the natural gas business, processes and applications preferable
An understanding of ISO 27001 standards
Utilities industry experience and knowledge preferable

What to do now
Call Jon Walters on to discuss in more detail

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