Beauty Retail Account Manager

Recruiter
Adapt Resourcing
Location
Newcastle upon Tyne
Salary
22000.0000
Posted
17 May 2017
Closes
16 Jun 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Job Title - Account Manager - Beauty Retail - Luxury Beauty Brand
Reporting to: Regional Sales Manager
Hours of work: 40 hours per week (done on a shift rota - 5 days out of 7)
Salary: Dep on exp + commission and lots of other benefits

  • Ensuring team are aware of target
  • Incentivise team to achieve target where appropriate
  • Coach consultants on performance issues
  • Plan and co-ordinate consultant rotas to ensure maximum cover during peak business hours
  • Make certain all tasks required for the effective operation of the counter are completed
  • Ensure compliance of all EPOS data requirements
  • Approach customers with an enthusiastic and easy-going opening
  • Set daily goals and review throughout the day
  • Traffic stop with 'new’ launches or marketing focused promotions etc
  • Listen and identify customer needs
  • Ask the appropriate follow up questions in a friendly manner
  • Invite every customer to sit down and have a skincare consultation
  • Introduce a 'Diamond servicer’ to all customers
  • Proactively organise external events to generate business
  • Ensure customer records are kept up to dates on EPOS system
  • Complete a weekly business plan to be reviewed with RSM to compliment the marketing calendar
  • Arrange tailored events and on counter activity to ensure business plan is delivered
  • Awareness of competitor activity
  • Complete all paperwork and administration required accurately and on time
  • Ensure stock levels are being maintained and are sufficient for all retail expectations
  • Ensure the counter is spotlessly clean and well maintained
  • Make certain the counter is fully stocked and that all products are stored by category and shade sequence
  • All displays are strictly in accordance with Company Visual Merchandising guidelines and planograms
  • Report any counter issues are promptly communicated to Marketing HO
  • Ensure you are up to date at all times of the HO emails and feedback to the team
  • EPOS accuracy and compliance
  • Provide regular feedback to your RSM and Training Manager on issues effecting business performance
  • Ensure that you read Training Manual and Visual Merchandising Guidelines, actioning all relevant points
  • Develop and maintain good working relationships with all store based colleagues
  • Comply to LP/Store start and finishing times and meal breaks
  • Represent Company image through personal appearance, interpersonal skills and style
  • Comply to the uniform and grooming standards as outlined in the Style & Grooming guidelines
  • Ensure that absences are notified on first day to the Store and to HR & Consultant Services Department at Head Office

Job Type: Full-time
Salary: £22,000.00 /year
Required experience: