Support Analyst - Application Support

Clear IT Recruitment Limited
Bury Saint Edmunds
17 May 2017
16 Jun 2017
Contract Type
Full Time

Our well respected client is seeking a Support Analyst based in Bury St Edmunds, Suffolk.

You will be working within an established ITIL Service Desk providing both telephone and remote diagnostic application support.

Skills and Experience

• Call Centre / Helpdesk experience is essential, ideally in a software development environment
• Ability to manage and take responsibility for incident tickets assigned in relation to specialist software functionality
• Strong customer liaison skills underpinned by a professional telephone manner
• Exceptional analytical skills to determine resolution accurately
• Have a technical aptitude in order to implement data change where necessary
• Be able to work autonomously and within a team to support the end user efficiently
• Experience of delivering against Service Level Agreement targets and meeting customer expectations
• Experience of SQL/PL-SQL is desirable
• Experience with Microsoft Technologies such as CRM, C# and Azure is desirable, but not essential

Personal Attributes

• Ability to retain technical information
• Customer focused approach
• Excellent analytical problem solving skills
• Exceptional communication and organisational skills
• Self-starter, resilient to pressure and able to work in a multi-paced, change oriented environment
• Able to work solely and within a team to support the end User
• Have a technical aptitude in order to implement data change where necessary
• Pragmatic with sound judgment and common sense especially around trend analysis
• Able to prioritise tasks and escalate high-profile issues
• Able to use initiative to keep users and internal stakeholders informed of progress in relation to incidents

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.