2nd line Support Role
Salary: £24-28k Depending on Experience
IT Support, Managed Services, Exchange, Windows Server, Helpdesk, Microsoft, Windows, Virtualisation, VMware / Hyper V, Remote Support, 1st / 2nd Line Support, Active Directory / AD. Cisco, telephony, telco
We are recruiting for a senior 2nd line IT Support Engineer (Microsoft, Cisco) to join a dynamic team of IT Support professionals within an established IT Managed Services company based in Towcester . Upon joining this Cisco Partner, you will undertake 2nd line technical support on my clients busy IT helpdesk for Server & Desktop issues, for their portfolio of SME clients.
The ideal IT Support Engineer will have proven experience working in a Managed services / outsourced IT Support environment, (although internal IT Support backgrounds will be considered) and be comfortable dealing with external customers and providing remote IT Support to 2nd line level from a busy Service Desk.
You will have a good level of commercial Technical Support experience, having gained knowledge with technologies including VMware, Cisco Exchange Server 2003 / 07/ 10, AD, Windows Server 2003 - 12 and Microsoft Office (Win7, Win8).
Industry certifications (including any of - MCITP, MCSE, MCSA, MCTS, VCP, CCA, CCNA, VCP) would be highly advantageous for the IT Support Engineer, although commercial hands-on experience would obviously take precedence, and my client offers future opportunities to gain further industry certifications.
Key Skills IT Support, Managed Services, Exchange, Windows Server, Helpdesk, Microsoft, Windows, Virtualisation, VMware / Hyper V, Remote Support, 1st / 2nd Line Support, Active Directory / AD. Cisco, telephony, telco
This IT Support role is based in Towcester and is easily commutable from towns including Northampton, Wellingborough, Rushden, Milton Keynes, Please apply ASAP for an immediate interview!