Technical Support Analyst

Wilde Associates
17 May 2017
16 Jun 2017
Contract Type
Full Time

Job Title: Technical Support Analyst

Location: Northampton (car essential and full clean driving licence for driving company vehicle)

Salary: £22,000 - £24,000 (dependent on skills and experience) PLUS - Private healthcare and NEST Pension provided as standard. 23 days’ holiday per year PLUS Bank Holidays

Job Reference: LH9218

Job Purpose:

Excellent communication skills are required to maintain a range of healthcare applications and hardware (touchscreen kiosks and peripherals), via a remote support desk role, using the following core technologies:

Highly desirable - most if not all of these preferred:

  • IIS
  • Windows XP/7
  • Server 2008
  • LAN Networking
  • Domain Administration
  • Asset Management
  • SQL
  • ITIL
  • Working to SLAs

Highly advantageous - NOT essential

  • C#.Net
  • ASP.Net
  • Jscript
  • Web Services

Key Responsibilities:

To support the Technical Services Support Manager in ticket management and resolution in a timely, accurate and pleasant manner. This role involves team engagement in solving tickets, having the skill set to communicate with the customer by telephone and email and attending site (when required) to make hardware fixes that includes kiosks, printers and LCD screens. This is a mixed role offering the suitable candidate the opportunity to enhance their skillset whilst working for a highly regarded, small, but innovative company.

Core responsibilities include:

  • Communicate with clients to gather information for investigation and then resolution of helpdesk issues
  • Installation and support of products and databases
  • Attending site to fix hardware failures and fix on site when required
  • Maintenance/troubleshooting of interfaces between various external data sources
  • Update, record and log help desk tickets via web interface and telephone
  • In performing the above responsibilities, the job holder shall adhere to ISO9001 objectives, and complete any additional job duties designated, which are reasonable and consistent with the job holders position and / or abilities well as all agreed company standards

The company promotes effective team work and it is your responsibility to ensure you’re your personal email account is kept up to date and that any emails are acted upon in a timely manner.

Wilde Associates is working in the capacity of an Employment Agency in respect of this role.