Quality Coach Team Leader

360 Resourcing
17 May 2017
16 Jun 2017
Contract Type
Full Time

Quality Coach Team Leader

Are you looking for rewarding role where you can lead others? Are you in need of an exciting opportunity where you can support and develop your colleagues? If so you have come to the right place!

Our client is looking for a confident Quality Coach Team Leader to join their Quality Team. Their incredibly hard-working Learning and Development Manager, Jo, heads up the team, and you will be reporting into her. This role will link the Sales departments with the fantastic Compliance and Training teams, to identify opportunities for improvements and the implementation of change that will deliver optimum quality.

What will I be doing?

As their Quality Coach Team Leader you’ll be providing support and development across all of their sales departments ensuring correct sales and compliance processes are followed. Leading by example, you’ll be proactively identifying and resolving gaps in knowledge, as well as developing the team in delivering quality coaching, training and feedback. Producing MI on QA trends is an important part of the Quality Coach Team Leader role and you’ll be expected to cascade this to members of the team, and provide direction to ensure trends are appropriately addressed. You’ll get a real buzz helping your colleagues deliver the best quality possible!

It’s essential that you have experience in an FCA regulated environment, and familiarity with generalinsurance product lines is even better! Being able to demonstrate strong people management behaviours and values is vital too.

How can they help you give the best customer service possible?

Our client support all their new starters through their initial 1-3 week training programme with their enthusiastic training team. It’s delivered within a fun and interactive classroom environment where you’ll meet your colleagues, not just from your team but across the whole business, whether it be sales, HR or IT. Once you’ve completed this training you’ll move to your department and receive ongoing support – there you’ll spend a lot of time with the Learning and Development Manager, Jo. The rest of Team Quality (the lovely Claire, Diane and Juma!) will be there for you too.

What benefits will you receive?

Our client likes to look after their staff! As their Quality Coach Team Leader you’ll be paid £24,000 per year. You’ll get 20 days’ holiday plus bank holidays. You’ll also get an extra day off for your birthday (if it falls on a weekday), if you move into a house you have purchased and if you get married. They offer a pension scheme, an employee assistance programme and an opportunity to purchase AXA shares at a discounted rate. They have a generous refer-a-friend scheme where you can earn up to £1,000, and a team budget throughout the year for entertainment. Once you’ve passed probation you’ll be entitled to private medical insurance, cycle to work scheme and childcare vouchers plus many more.

About our client

Our client began in 2000 with just 8 people. Fast forward to 2017 and they have a diverse workforce of 482 people across two sites – Bournemouth and their brand new office in Bristol! Their culture is what makes them unique and they’re really proud of the family feel they have in the office. Across the whole business they recruit people not only because they have a remarkable skillset, but because they share our client’s core company values: integrity, passion, customer focus, team spirit and innovation. In addition, they are owned by AXA PPP and have been working alongside them since 2005.

What next?

All you need to do is click ‘apply now’ and one of their recruitment team will give you a call. If you have experience leading and managing others, and are self-motivated, ambitious and determined, then they want to hear from you! You’ll have an initial telephone chat with one of their friendly recruitment co-ordinators and the final stage of the interview process will be with two of their managers. You’ll get a tour of the building and a chance to see the team you could be joining!