Technical Operations Analyst

Lowell Group
17 May 2017
16 Jun 2017
Contract Type
Full Time
Job Title: Technical Operations Analyst
Location: Leeds
Salary: up to £25,000 dependent on experience + 3% flexible benefits + on target bonus of 5% + contributory pension

At Lowell we work with our customers to improve their financial well-being. We take the time to get to know each customer and better understand their individual circumstances, working out the best payment plan for them. Our personal approach is why we’ve been awarded an Exceptional 3 star rating by Investor in Customer for the last two years and why we’re one of the UK’s leading debt management companies.

We’re now looking for a Technical Operations Analyst to join our growing team.

You’ll be responsible for:
• Involvement in day to day operation and maintenance of configuration tables & business rules
• Build and maintain letter templates as defined by the business
• Troubleshoot data related user queries & provide application support to the business
• Configure new account flow logic according to the needs of the business
• Involvement with the day to day administration of SharePoint
• Liaise with other IT personnel, operational Group Team Leaders and third parties.
• Participation in projects as required

You’ll need to evidence the following qualifications, skills and experience:

• Advanced level of Microsoft Excel
• Graduate calibre within an I.T discipline or qualified by experience

• Knowledge of basic SQL or Crystal Reports
• Experience of structured process and workflow methodologies
• Experience of SharePoint 2013 administration

Plus, we’re looking for someone who:
• Good communication & organisational skills
• Good analytical & troubleshooting skills
• Ability to work under pressure to meet deadlines.
• Strong attention to detail
• Ability to deal with issues in a logical and organised manner.
• Excellent teamwork skills.

The Benefits:
• Competitive salary with annual bonus
• Contributory pension
• 3% flexible benefits - including cycle to work, critical illness, dental insurance, childcare vouchers, travel insurance, dining club, retail discounts and the option to buy up to one week’s worth of holiday subject to start date
• Free shuttle bus from Leeds City Centre
• Subsidised on-site restaurant
• Free on-site gym
• Excellent coaching and training

If this sounds like the role for you, and you’re eligible to work in the UK we’d love to hear from you.

So, apply today – what have you got to lose?!