Customer Integration Specialist

£22000 - £24000 per annum
16 May 2017
13 Jun 2017
Recruitment Genius Ltd
Contract Type
Full Time
Customer Integration Specialist

This company is one of the world's leading mail and goods shipping providers. Present in 15 countries in Europe, Asia and the USA, they offer a diverse range of ecommerce and mail solutions empowering businesses to grow across-borders.

In this position, you will be responsible for supporting technical client interactions with software applications as well as the implementation and onboarding of new accounts. This is a new exciting position which has been created due to a restructuring of the IT team and the growing need for responsiveness to both internal and external customers. The successful applicant will report to IT Software Developer.

Your Tasks

- You will be responsible for the Customer Integrations and Software Support mailbox/ tool for both internal and external customers
- Supporting Sales with Pre-Sales activities (technical implementation details), and potential site visits
- Handle customer technical queries and issues
- Manage the technical implementation of customers into our software portfolio and monitor scripts and automation to minimise disruption to the business and it customers
- You will also be responsible for creating and maintaining user guides for software applications as well as testing and fault finding in software applications
- Documenting and raising software defects with necessary parties - internal development teams or 3rd party providers
- Remotely accessing/ supporting clients with applications
- Weekly project/ integration progress reporting to IT project manager

Your Profile

- You will have past experience in handling technical customer queries and troubleshooting as well as running or being an integral part of a service desk
- You are able to validate and map user and business requirements to the correct level of technical integration
- You have experience of working with or a firm understanding of the following technologies: CSV, EDI, FTP, API, JSON, XML, SOAP, and SQL together with good knowledge of Microsoft Office applications, notably Excel
- You will be able to work efficiently and independently with clear English language skills both verbal and written
- Have the ability to prioritise and maintain a high level of clear and concise communication whilst under pressure

Their Facts

Their mission is to excel in every interaction with our customers.
Their values are trust, friendliness, ease of use and our commitment to sustainability.
- Workplace in London, Heathrow
Unit 9-12/14 The Heathrow Estate, Silver Jubilee Way, Hounslow, TW4
- They offer modern and fair employment conditions

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