Call Care Control Operator

Location
Northampton
Salary
£20660 - £24174 per annum
Posted
16 May 2017
Closes
13 Jun 2017
Ref
00068650
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
Northampton's Waterside Enterprise Zone - Capitalizes on the towns clear strengths - Its Central location, diverse economy and appetite for Success

An opportunity has arisen for a Call Care Control Operator at this Council. The Council is working towards becoming an employer of choice with its Vision of a Northampton - Ambitious, Prosperous, Proud supported by the Values of Leadership, Integrity, Service Excellence, Challenge and Responsibility.

They are looking for a Full time Control Operator.

£20,660- £24,174 plus Sunday and night shift enhancements; Working Nights, Days and Evening shifts in a busy alarm receiving control room. Working on a 3-week rolling rota, covering the full range of shifts.

They provide a 24-hour telephone alarm receiving service to their vulnerable, elderly and disabled customers. They rely on them to assist them to get the help they need in a wide range of situations and in emergencies.

Their service helps vulnerable people to stay independent in their own homes knowing support is available at the touch of a button, at any time, day and night.

They are looking for 1 Full-time Operator to join their busy team. Although formal qualifications are not essential, you will need effective listening skills, have strong verbal communication skills, good administration skills and be able to work flexibly in a very demanding control room. Ability to cope with often distressing or traumatic situations in a calm, firm and controlled manner is essential.

There will be a requirement for all employees to provide cover for holidays, training and the sickness absence of colleagues. Employees are required to be flexible and comply with reasonable requirement to cover. Employees will also be required to work additional hours off-shift to undertake their own training which will be carried out during normal working hours.

Please note, you will receive an application pack via email which will contain all further details to apply for this vacancy.

Closing Date: Tuesday 31st May 2017, 12noon
Interview Date: Tuesday 6th June 2017

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