Technical Support Consultant - Car

£17000 - £22000 per annum
16 May 2017
13 Jun 2017
Recruitment Genius Ltd
Public Sector
Customer Service
Contract Type
Full Time
This is an exciting opportunity for an experienced Car Technical Consultant to join this reputable company, working in the independent automotive aftermarket at their new site.

The role, reporting to the Team Leader will provide an efficient and effective support service to their customers, which enhances their understanding, builds relationships and ultimately increases sales. The role will support the internal and external sales team by providing customers with car technical support, ensuring all incoming calls are handled in a professional and efficient manner.

The first 4 - 6 months of training will be based at Featherstone near Pontefract, before moving to the new facility at Markham Vale, Chesterfield.

The role
- Answer incoming calls in line with agreed service standards
- Provide customers with information about part options or variations as required
- Provide remote technical support to help customers resolve problems via appropriate diagnostic processes
- Support customers to identify the correct part for their application via electronic catalogues and internal databases
- Handle cross referencing queries from the Technical Helplines and from within the team
- Liaise with Product Managers over product technical issues to bring about rapid resolutions
- Investigate customer queries regarding application, fitting and operation of supplied parts
- Investigate customer queries relating to part numbers, technical problems etc.
- Supporting the sales team through the sharing of knowledge, ideas and experience

Skills and Experience
- Excellent and verbal and written communication
- Technical knowledge and understanding of vehicles
- Good understanding of Microsoft Office Applications
- Communicate confidently to colleagues and customers
- Good literacy and numeracy skills

In return for hard work and commitment the successful candidate will receive a competitive salary, benefits package and have the opportunity to develop their career within an established, successful and growing business.

Package includes:
- Bonus scheme after successfully passing probationary period
- Contributory Pension scheme
- 33 days holiday allowance including bank holidays

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