Motor trade Service Advisor

Progress Recruitment Solutions UK
14 May 2017
13 Jun 2017
Contract Type
Full Time

Service Advisor required for car dealer in Farnborough, Hampshire

£30,000 salary package

£24,000 basic salary, plus bonus

Additional employee benefits package

Industry leading brand

Training and personal development programme

We are looking to recruit an automotive Service Advisor to work with our client, a fantastic car dealership in Farnborough.

We are ideally looking for candidates with previous experience in the role at main dealer level. My client is looking for a professional Service Advisor with a positive attitude and strong customer focus, who can come in a work with their busy and successful aftersales team and great brand. Kerridge and 1Link experience will be a distinct advantage.

In return for your hard work, you will be rewarded with a competitive salary package that is designed to reflect your experience and background, as well as motivate you. The dealership represents one of the most recognised and successful automotive manufacturers globally, and an exceptional development programme is available for future career progress. The dealer group is also very highly regarded within the industry and local area.

The job role;

- First contact for dealership aftersales customers

- Management of customer visits to the service department

- Ongoing liaison during visit between customer and workshop staff

- Efficient communication with customer during vehicle visit, to manage and exceed expectations

- Control of work carried out on vehicle, in line with customer wishes

- Effective ‘upsell’ of additional work, products or services

- Control of invoicing and payment

- Focus on the highest possible customer service levels throughout the customer visit

- Continuous customer relationship management with an eye to future business retention

Candidate requirements;

- Must have a full UK drivers licence

- Previous role experience ideal

- Strong communication skills

- Positive attitude, highly organised, customer focussed individual

- Smart appearance, befitting of a retail environment

- Career continuity

Monday-Friday with Saturday morning rota

For more information on this Service Advisor vacancy in Farnborough, Hampshire please contact Ben Culley at Progress Recruitment Solutions (UK) Ltd quoting Job reference PRS11579

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Key search words;

Motor Trade | Automotive | Jobs | Cars & Vehicles | Dealership | Franchise | Service & Aftersales | Service Reception | Customer Service | Service Advisor | Farnborough | Hampshire