Telesales Team Leader

Recruiter
Niche Employment Solutions Limited
Location
Stockport
Salary
25000.0000
Posted
14 May 2017
Closes
13 Jun 2017
Sector
Retail
Contract Type
Permanent
Hours
Full Time

Telesales Team Leader

Stockport

£25k per annum + Bonus

A bright and enthusiastic approach is the most vital part of this telesales team leader role, you will have the experience to motivate your team and ensure targets are hit on a daily basis. You will be responsible for creating a buzz on the floor and to be responsible for the first line management of your team. It is the expectation of the contact centre team leader to spend 70% of your day coaching and developing your agents. Benefits include; £25,000 Basic salary OTE 45k, generous holidays, bank holidays off, no weekend work, Incentives and social events.

Main Duties of the Contact Centre Team Leader role

  • Review the day’s results with the Operations Manager and report back concerns and recommended actions for the day

  • Ensure all KPI’s are achieved.

  • Review current status at regular intervals throughout the day to ensure all targets are being met.

  • Perform monthly 121’s with each individual on your team to discuss performance motivation and current training developments.

  • Remote monitor poorer performers to assess coaching needs, in sales, soft skills and data handling.

  • Process detailed coaching forms then deliver feedback to the telesales advisor.

  • Recruitment

It is desirable that the successful contact centre team leader candidate has a minimum of 12 months management experience within a contact centre environment.

Apply now for more information on this role