Graduate Customer Insight Analyst

N Brown Group
14 May 2017
13 Jun 2017
Contract Type
Full Time
Do you enjoy problem solving? Do you want to be part of the market leading team? Have passion for maths, statistics and digital innovation? If so you should read on!

We are looking for true problem solvers and data lovers to join our Customer Insight Team at our head office in vibrant Northern Quarter in Manchester – the hub of digital innovation in North West.

Graduate Customer Insight Analyst will be joining a large Customer Insight team which sits within the Marketing function providing customer analytics to improve customer journey and grow our digital business.

It is a fast paced environment full of people passionate about data, innovation and analytics. So if you are looking for a challenge and you have a thirst to drive change, then N Brown can provide the tools, the knowledge and the environment in which to do this. 

We have a cutting edge Analytics capability that is well-renowned in the market, and a large team of experts spanning Predictive Modelling, Digital Analytics, Data Science and Customer Insight. Through this experience we instil best-practice, interpret latest trends, and continue to innovate in the field of Analytics. 

Role Profile

You will be a part of an upbeat team working on a variety of interesting analytics projects to deliver valuable insight to the organisation.   The environment is fast paced and the work is wide-ranging and within this role you will develop your knowledge & skills of SQL, SAS and web analytics software.

The successful candidate will provide decision support on ad hoc and long term business projects requiring analytical or statistical input, taking requests for information from brief to conclusion; including making actionable recommendations to support business improvement.

Your responsibilities as Graduate Customer Insight Analyst:

-          To produce analyses with conclusions and recommendations for decision support requests.

-          Participation in projects from brief via analysis through to implementation.

-          Producing insightful analysis using your technical knowledge and delivering improvements for marketing campaigns and Website developments. Providing detailed insights and recommendations to the wider marketing department based on your findings.

-          Presenting conclusions and data driven findings to stakeholders, ensuring the business benefits of any recommendations are clearly communicated.

-          Drive personal development in the analytics field e.g. SQL and our cutting-edge analytical software packages

-          Researching and implementing new techniques to improve current method of analysis whilst staying ahead of the market.

What you will need to succeed as Graduate Customer Insight Analyst:

We’re looking for a candidate ideally educated to Degree level or equivalent, preferably in Mathematics or Statistics, or a discipline with substantial mathematical / statistical content.

Knowledge of database interrogation language is preferable. However, all of our graduates’ roles offer number of training and mentoring opportunities to support your development and give you skills to succeed, so we simply ask that you are keen and ready to learn “stuff”.

Graduate Customer Insight Analyst will have an inquisitive mind set, someone who enjoys problem solving tasks and keen to create innovative solutions. You will also have good time-management skills along with the ability to work collaboratively with others towards business objectives.

You’ll need excellent communication and presentation skills to convey complex analysis and insights clearly. You should also be comfortable working independently under your own initiative to identify and improve current processes.

We’re looking for an open-minded, flexible individual, who displays a positive attitude towards new challenges, a willingness to learn and embraces new technologies and business change.

Employees in our business may have access to our customers’ personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown Group.