Customer Services Administrator

Neaves & Neat Employment Services Ltd
14 May 2017
13 Jun 2017
Contract Type
Full Time

Customer Services Administrator

Location: Cambridge

Hours: Full time, permanent 8.45am - 5pm Monday to Friday

Salary: £16,000 - £19,000p.a. Depending on experience

Do you have strong customer service skills and a great telephone manner?

Do you have a solid administrative background and experience in the financial sector?

If yes then we want to hear from you…

Our client is looking for a Customer Services Administrator to provide efficient and relevant information, advice, guidance and assistance to customers who are experiencing financial difficulties

Main duties:

  • Operate within the agreed procedure and recognised protocol to assist customers who are experiencing financial difficulties, managing each case on an individual basis, whilst keeping in line with policy
  • Recommend customers to seek free independent advice from organisations such as National Debtline, Money Advice or the local Citizens Advice Bureau
  • Arrange concessions or arrangements as appropriate to assist customers in the short term to manage their finances, making recommendations to capitalise arrears, if appropriate
  • Respond promptly to customer needs adhering to agreed SLAs
  • Maintain detailed up to date records for the purpose of continuity of account monitoring and ease of information retrieval
  • Undertake face to face meetings or telephone discussions with customers, at a time and place to suit them, to provide help and support, demonstrating flexibility to ensure the best outcome for the borrower
  • Ensure that all actions are compliant with FCA, legal, and MMR, regulations and guidelines and are fully documented

Candidate requirements:

  • Solid customer services and administration experience, ideally within a financial sector or working with giving debt advice.
  • Strong communication skills, both written and verbal
  • Confident in one to one/face to face meetings
  • Ability to provide advice and guidance
  • Demonstrate understanding and empathy
  • Problem solving skills
  • Must be computer literate
  • An appreciation of, and experience in, Financial Services and, in particular, mortgage administration

Neaves & Neat Employment Services Ltd. are acting as an Employment Agency for this Permanent vacancy.