Fast Fit Assistant Manager

Recruiter
IN'n'OUT Centres Ltd
Location
Basildon
Salary
27500.0000
Posted
14 May 2017
Closes
13 Jun 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Job Title: Assistant Manager

Job Type: Permanent

Rate of pay: £27,500

Hours per Week: 45 hrs (5 from 6)

and other associated benefits

Reporting to: Centre Principal

Job Purpose: The Assistant Manager is responsible for the overall management of the centre in the absence of the Centre Principal. When the Centre Principal is present the Assistant Manager performs any centre requirement including where necessary (& if qualified) operational tasks of; MOT Testing, Fast Fit Repairs and/or Service Crew duties. The Assistant Manager will be required to lead, supervise, train and mentor all centre colleagues whilst ensuring at all times the highest level of customer service is maintained and up sale targets are achieved. You will be required to continually promote the IN’n’OUT Centre brand, offers and platinum card services available.

Responsibilities:

General

  • To assist the Centre Principal in consistently achieving sales and operating profit targets
  • To assist with the drive of quality & consistency of customer service and retention performance
  • To ensure transaction and customer satisfaction targets are achieved
  • To effectively manage people, time and resources to build strong recognition and reputation for IN'n’OUT
  • To take responsibility for the delivery of the IN'n’OUT experience to each and every customer, or visitor within the centre
  • To assist with the responsibility of staff numbers and placement/deployment of crew to ensure speed, efficiency and customer satisfaction is maintained
  • Involvement in centre development and car count including PR and marketing
  • To perform all open & close processes
  • To create weekly schedules/rotas
  • To complete all banking
  • To follow and promote all company health and safety policies
  • To conduct crew meetings including daily sales updates and expectations
  • To complete or assist with all daily, weekly & monthly accounting processes
  • In the absence of the Centre Principal take responsibility for P&L targets
  • To complete monthly inventory processes
  • To assist with the order and management of stock
  • To assist with customer complaints
  • To carry out any other reasonable task as requested by your line manager.

Person Specification

Job Title: ASSISTANT MANAGER

ESSENTIAL / DESIRABLE

Education & Training

- BTEC, NVQ 2 or equivalent in Light vehicle maintenance

- BTEC, NVQ 3 or equivalent in Light vehicle maintenance

-MOT Accreditation

Special Skills

-Leadership and management

-People Management skills

-Impartial, non bias approach

- Good written and verbal communication skills

- Able to organise and plan

- Able to motivate others

- Time management skills and the ability to adhere to deadlines

- Able to work in a methodical and logical manner

- Able to work with attention to detail

- Can identify when there is a need to work with diplomacy, tact or discretion

Experience

- 2+ years previous Mechanical experience

- 2+ years previous management experience

- Comfortable with accountability for P&L

Personality

- Firm but fair

- Approachable

- Confident

- Pro-active

- Enthusiastic

- Flexible

Personal Circumstances

- Flexibility

- Driving licence