Complaints Handler

Heat Recruitment
14 May 2017
13 Jun 2017
Contract Type
Full Time

Complaints Handler

Salary: £16,000 - £20,000

Location: Halifax

We are working with a reputable Insurer in the Halifax area who have an opportunity for a Complaints Handler to join their successful household team.

You will be responsible for providing customers with a quality service by guiding them through the complaints procedure when required. You will actively promote excellent customer care over various communication methods.

Ideally you will have exceptional customer service and communication skills with experience in the insurance sector. This is an exciting opportunity for the right person to develop a career with an award-winning Insurer.


Provide a best in class complaints resolution service to customers and stakeholders.

Coordinate, liaise and utilise the technical expertise from business divisions relevant to resolving a complaint.

Maintaining up to date with any legislative or process changes

Capture root causes of complaints to enable insight into customer issues

Ensure your own objectives are met


It is essential that you have a minimum of 5 GCSEs or equivalent, including Maths and English.

Process towards CII exams are advantageous.

Previous experience within an insurance position (ideally Claims, Underwriting or Customer Service).

Ability to work effectively in a team environment

Understanding of FCA requirement and the Complaints Procedure

Excellent telephone manner

Strong communication skills both written and oral

IT literate

If this specific vacancy is not exactly what you are looking for please contact us to discuss other opportunities we may be recruiting for that aren’t necessarily advertised; you can send your CV to this vacancy or contact us directly. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career.