Service Advisor

Recruiter
RHL
Location
Chippenham
Salary
20000.0000
Posted
14 May 2017
Closes
13 Jun 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Key Responsibilities

To manage all service telephone and walk-in enquiries

To qualify service needs

To establish an understanding and agreement with the customer of the work to be carried out

To calculate workshop capacity ensuring all details are entered onto the workshop loading system

To manage the handover and administration of Customer Service Vehicles

To explain the work carried out on the vehicle ensuring customer's full understanding and authorisation

To manage any necessary liaison with department manager regarding customer dissatisfaction

Person Specification

The successful candidate will have previous experience in a similar role

You will be highly focused and will be able to build successful working relationships with customers face to face and via the telephone

Benefits include Company Pension & Life Cover