Head of Multichannel development

May & Stephens
14 May 2017
13 Jun 2017
Contract Type
Full Time

Leading retailer in the Midlands are seeking a Head of Multi channel development to join their expanding business

Key responsibilities will be

  • Overseeing site stability, business continuity and capacity planning
  • Managing relevant agencies and service providers to provision and develop services to meet and exceed agreed SLAs
  • Managing the multichannel development budget for BAU, Projects and Roadmap.
  • Overseeing the design and management of new multichannel propositions, ensuring they are engaging, contemporary , customer driven and using technology as an enabler
  • Overseeing the implementation of the business’ multichannel timeline (3 year web development road map), ensuring it is detailed, deliverable and aligned with the strategic plan
  • Acting as a thought leader ensuring the business’ multichannel presence is at the forefront of competitors
  • Managing the delivery of numerous parallel work streams across retail and digital channels
  • Working closely with Systems, Operations, Commercial and Finance and stakeholders to drive project requirements and ensure all projects are delivered on time and within budget
  • Developing a high performing multichannel team through the identification, acquisition and retention of capable and engaged colleagues
  • Maintaining a clear knowledge of emerging digital trends and relevant new technologies
  • Networking in the industry to establish best practice which could add value to theworks.co.uk
  • Overseeing regular analysis of customer feedback and MI
  • Identify and exploit functionality in Websphere 7 and new capabilities in feature packs

Skills and experience required

  • Experience of developing and implementing multichannel activity in a fast paced retail environment
  • Experience launching digital propositions across mobile, web and tablet
  • Experience managing, motivating and leading a team
  • A proven track record of operating as a Senior Multichannel/E-Commerce innovator
  • The ability to think creatively and ensure engaging customer propositions are produced
  • The ability to influence and communicate with key stakeholders and team members
  • The ability to manage multiple tasks, work to tight deadlines and monitor team members’ targets and KPIs
  • An excellent commercial understanding
  • Excellent organisation and interpersonal skills

Great salary, car allowance and package

To hear more send your CV to Sam at May Stephens recruitment

May & Stephens acts as an "employment business" in relation to this vacancy


May & Stephens Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of, race, colour, nationality, ethnic or national origin, disability, marital status, having responsibility for dependants, age, religion/beliefs, or any other reason which cannot be shown to be justified