Motor Claims Handler, Lancashire
Our client, is based in Lancashire and is seeking an additional Motor Claims handler due to expansion this year in all departments
The Claims Handler will manage a portfolio of Claims, whilst providing a consistent and unrivalled level of service to policy holders throughout the course of the claim.
The Claims Handler position is at level 1 and as such the ideal candidate must have a minimum of 12 months experience
Emphasis is on offering a proactive claims handling service and delivering an excellent customer service experience. We would expect the Claims Handler Level 2 to be organised and have strong customer service skills.
This role represents an opportunity to be part of a successful and dynamic department. The Claims Handlers would be required to work flexibly and be adaptable to the department’s business needs and requirements.
DUTIES AND RESPONSIBILITIES: Customer Service • Provide point of contact for any incoming broker query or complaints and ensuring these are actioned as appropriate. • Maintain high standards of customer service • Provide a courteous approach to all customers • Ensure timely allocation of tasks within department, company and FCA guidelines. • Manage the policyholders full expectations • Keep Policyholders fully updated throughout the claim • Consistently provide outstanding customer service, ensuring the claims process is as stress-free as possible for the policy holder
Ideally the Claims Handler will have competencies in the following - • Technical specialist in motor claims area such as FNOL, Recovery, TP, Recovery Department. • Manage a varied caseload of motor claims through to final settlement Handle and negotiate claims by telephone and via correspondence, all claims allocated from first advice to settlement as per company procedures when required • Identify and refer any questionable underwriting • Identify any potentially fraudulent areas of the claim • Deal with incoming post and telephone queries • Ensuring that all matters are handled in accordance with company guidelines • Effectively prioritise own portfolio of claims and other team responsibilities. • Refer and take referrals from team members, release cheques and action complaints within authority.
This position is through The Yes Agency. The Yes Agency is a registered insurance recruitment agency based in the North West. For similar roles to this one, please check out our website at www.theyesagency.co.uk. NB Unfortunately due to the vast amount of applicants that apply for our positions, if you have not heard back from us within two weeks, you have not been successful on this occasion.