Sales Operations Manager / Leader
Rare and exciting opportunity with a key client, for a hybrid role of strategic account management; operations and CRM management; and team leadership. This role sits with a market-leading publishing, technology, and services business; who are very well established in their field and have experienced an exceptional first half of 2017.
Our client, leveraging a history in publishing and an array of services, are the gold standard within their field and enable the world's leading organisations to improve, with a customer base ranging from high profile brands to small, local companies in 182 countries worldwide. Holding a royal charter and home to a membership base of over 10,000 - this established but fast-moving media business is a Tier 1 employer of choice.
Reporting to the Head of UK, the Sales Operations Manager / Leader is integral to improving customer service quality, achieving customer acquisition and revenue growth objectives, and coaching and operational management responsibility for the Inside Business Development team (currently three people, with room to grow).
Alongside the Inside Business Development management responsibilities, the Sales Operations Manager / Leader will support functions essential to the UK teams productivity. These include planning, reporting, and marketing process optimization and program implementation.
This role also works closely with internal and external stakeholders, notably the marketing team, to ensure the appropriate objectives and priorities are enabled within the UK Teams in order to achieve customer acquisition growth.
This is a superb opportunity comprising of operations/analytics, customer retention and lead generation/account growth, as well as team leadership.
The Sales Operations Manager / Leader will come from a background in business development, account management, operations andCRM management, and team leadership - and be able to commute to our client's head office, based inChiswick, London.
Key candidate competencies will follow the below:
- Firm grasp of Salesforce.com and Microsoft Excel
- Previous background in roles that have included aspects of operational support
- Key account management and business development experience, B2B; ideally within business and professional services, media, publishing, and/or information/services
- Degree educated preferable
- £30,000 - £35,000 Basic Salary, negotiable dependant on background and skill-set
- Bonus - dependant on personal and team achievement
- Full company benefit suite
- Offices in Chiswick