Job ref: 61101 | £18,000 - £19,000 | Uckfield, East Sussex
The business is one of the UK’s leading providers of occupational health services. Clients include leading names across a wide range of sectors including aviation, construction, engineering, manufacturing, retail, utilities and the emergency services.
This is an exciting opportunity to join the business as a Client Associate. In your role, you will deliver excellent customer service and case management to a portfolio of clients.
You will manage cases including loading new cases, case reviews, requesting reports, booking appointments, releasing advice letters and closing cases.
You will also liaise with clients, their employees, internal staff and 3rd parties via telephone, email and letter, work within company/client SLAs and notifying the Team Leader of any difficulty in achieving these and escalate complex cases or those that are progressing slowly to relevant colleagues as required all whilst acting in accordance with the company’s core values of diligence; honesty; exemplary customer service; professionalism; ethical and trustworthy behaviours
We are looking for an organised and proactive individual with previous experience in a customer service, case management or occupational health environment. You will possess sound IT skills including Microsoft Word, Excel and Outlook plus excellent verbal and written communication skills.
The Client Associate job is based in Uckfield, East Sussex and is paying £18,000 - £19,000 according to individual skills and previous experience plus 25 days holiday and health cash plan.
How to apply
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What happens next?
After applying for jobs, we will call you for a confidential chat to discuss the full job details and your requirements within 24 hours on the assumption your credentials fit the requirements for the role.
b3 local is a professional, friendly and progressive recruitment consultancy based in Heathfield, East Sussex. With a wealth of knowledge and experience coupled with a high level of customer service, we aim to provide an honest and professional approach to recruitment for both companies and candidates alike. All of our consultants have considerable experience in recruitment so you can be confident that they will have your best interests at heart when finding the perfect job for you. We cover three key job areas which are office / professional, sales / marketing and industrial / manufacturing.