Service Co-ordinator - Engineering/Technical

Rise Technical Recruitment Limited
14 May 2017
13 Jun 2017
Contract Type
Full Time
Service Co-ordinator - Engineering/Technical


£24'000 - £25'000 + Bonus + Pension + Training + 25 Days Holiday + Bank Holidays

Excellent role on offer for an industry leading company where you will be given training and play a key role in coordinating the service department.

Have you coordinated teams within in a busy, office/service desk based environment? Do you have good IT skills, organisational skills and experience of technical projects?

Established nearly 50 years ago this company are pioneers within their engineering field supplying their products into a global marketplace. Having recently become part of a larger group they currently require a Service Co-ordinator to be based out of their Manchester office.

In this varied role you will be co-ordinating Site Service Work and Service/Installation Engineers to ensure work is carried out within given timescales and to high standards. As a sole point of contact for Service bookings you will be responsible for coordinating technical projects including service contracts, quotations, travel arrangements, training and all other aspects to continuously improve customer satisfaction.

The ideal person will have been an office based coordinator of technical projects and teams of service engineers where multitasking and problem solving are crucial. You will have excellent IT skills, organisational skills and will have ideally used SAP though training can be provided.

The Role:

*Co-ordinating Site Service Work and Service Engineers
*Acting as a single point of contact for all Service bookings
*Proactive problem solving and issue resolution through liaison with colleagues and customers
*Administering Service Contracts, quotations and orders for labour within SAP
*Champion customer service through ensuring all work is completed to the highest standard
*Working alongside suppliers and internal staff across Europe to resolve enquiries

The Person:

*Experience of working on a service desk or in a busy office environment
*Experience of Co-ordinating technical projects
*Highly organised offering support to the business/customers
*Good IT skills (MS Office + SAP advantageous)
*Strong telephone + written communications skills
*Decisive, compliant and able to work effectively on initiative

Service, helpdesk, office, technical support, coordinator, project, installation, co-ordinator, after service, engineering, manufacturing, SAP, MS Office, software, manager