collections Agent

Recruiter
Reed Accountancy
Location
Slough
Salary
20000.0000
Posted
14 May 2017
Closes
13 Jun 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Deliver a consistent and professional level of service at all times.
Achieve set revenue targets and call quality objectives.
Advise and influence customers on making payment
Handle each call promptly and in the correct manner, updating records accordingly.
Input customer related data accurately and efficiently.
Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
Explain the terms of sale, credit or contract condition as appropriate.
Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm.
Decide on the correct action if negotiating payments to settle debt.
Complete any administrative tasks as required for the efficient running of the department.

Reed Specialist Recruitment Limited is an employment agency and employment business