Customer Account Associate

Lowell Group
14 May 2017
13 Jun 2017
Contract Type
Full Time
Customer Account Associate
Location: Leeds
Salary: £18,545 starting salary progressing to £20,348 after 6 months + bonus - £23,500 OTE
Progressing up to £27,817 + bonus dependent upon length of service and performance

Shift pattern;
Monday 9.00am – 18.15pm
Tuesday 10.00am – 18.15pm
Wednesday off
Thursday 10.45am – 19.15pm
Friday 10.45am – 19.15pm
Saturday - 8am – 14.00pm

You must be able to work between the hours of Monday to Friday 8am - 8pm with Saturdays 8-2.00pm

At Lowell we work with our customers to improve their financial well-being. We take the time to get to know each customer and better understand their individual circumstances, working out the right payment plan for them. Our personal approach is why we’ve been awarded an Exceptional 3 star rating by Investor in Customer for the last two years and why we’re one of the UK’s leading debt recovery companies.
No day at Lowell is ever the same and you’ll find every day rewarding as you help people improve their financial situation in a fair and ethical way.
Our business is growing at an incredible pace and we’re looking to add to our talented team. Full training is provided so we’re not looking for specific qualifications, it’s more important that you have the right attitude and are keen to learn.

That said, there are a few attributes we’d like you to demonstrate.
These include:
- Good listening skills and the ability to build rapport with customers of all backgrounds
- An understanding of and passion for good customer service
- An understanding of working to KPIs and achieving objectives
- Being a team player
- Being organised and able to multi-task
- Being willing and keen to learn
- Taking pride in your work

What we offer:
- 3% flexible benefits to use on a raft of extras like additional holiday, health insurance or simply take as cash
- Contributory pension
- Free shuttle bus from Leeds City Centre
- Subsidised on-site restaurant
- Free on-site gym
- Excellent coaching, training and benefits

If you’re interested in this role, and want a chance to join our fantastic team, apply now.