Technical Support Advisor

Recruiter
SER (Staffing) Ltd
Location
Stourbridge
Salary
28000.0000
Posted
14 May 2017
Closes
13 Jun 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
TECHNICAL SERVICE ADVISOR
£28,000 - £33,000 (DOE)
Stourbridge

THE CLIENT

The client is a large, global manufacturer of HVAC equipment and is one of Europe's leading manufacturers and suppliers of warm air systems and heaters. Their cutting-edge technology allows them to continue to prosper and expand during the current climate; Due to increase demand they are now looking to recruit the services of an experienced Technical Service Advisor to join their organisation.

THE ROLE

This role will be heavily client focussed. You will be responsible for providing technical support to both internal and external clients of the company; also you will also be expected to produce written data for any manuals. This will be done through telephone calls and also responding to both written and email communication that may come through.

In this role, you must be able to produce new technical documents using specialist software; you will also be expected to produce / edit / create photographs, wiring diagrams and CAD drawings.

FOR THIS ROLE, YOU WILL NEED:

- Excellent communication and customer service skills are essential
- Ability to manage multiple projects
- Knowledge / experience of using software: AutoCad and InDesign (Preferred)
- Previous HVAC Experience (Preferred)
- Gas / Electrical Experience or Qualification

IN RETURN

In return for your skills, there is an excellent package on offer including:

- Basic Salary up to £33,000 Basic (DOE)
- 26 Days Holiday
- Pension Scheme

This is a fantastic opportunity for the right candidate to join a market leading, global manufacturer. If you could potentially be interested, or would like to know any more details, please do contact Sophie Royston on the details listed.

All correspondence will be held in confidence.