Technical Support Officer

Recruiter
TIME Appointments Ltd
Location
Bury Saint Edmunds
Salary
18000.0000
Posted
14 May 2017
Closes
13 Jun 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Our client is seeking a bright Technical Support Engineer to provide effective and efficient support to their team of engineers, customers and clients. This is a fantastic and exciting opportunity for a forward thinking individual to join a well-structured company that is setting the standards within the industry.

Key Duties & Responsibilities:

  • Dealing with customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers and clients
  • Prepare accurate and timely reports and quotations

Skill & Experience Required:

  • Educated to A Level Standard minimum (or equivalent)
  • Proven working experience within a commercial environment supporting technical engineers
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent IT skills, including the use of Microsoft Word and Excel
  • Excellent written and verbal communication skills

Hours: Monday - Friday 8pm-5am

For further detail on this and other roles please make sure you visit our web-site now or call our team to discuss career opportunities available