Senior Trainer

AS Resourcing
14 May 2017
13 Jun 2017
Contract Type
Full Time

My client - one of the UK’s leading web portals are currently recruiting for a Senior Trainer to join their team.

The Senior Trainer will facilitate and deliver sales and service training across a wide range of customer channels to achieve world class customer sales & service in digital media.

This role will predominantly be office based with national UK travel to create, deliver and performance coach the businesses sales and service teams. The scope of training will cover items such as product & industry knowledge; processes; soft skills in new business sales and quality account management.

The role is varied and includes the preparation and delivery of:

  • Core sales skills & account management training
  • Product launch training
  • Induction training (including CRM)
  • Process and procedure knowledge and training
  • Customer service training
  • Monthly office and field based performance and development coaching

What you will actually do:

  • Creation and delivery of training to develop high quality effective digital marketing expertise amongst sales and service teams and improve customer satisfaction scores for both field and office based personnel
  • Maintain and schedule courses to ensure regular training of products and sales skills; support of new staff through side-by-side coaching as well as proactive support of ad-hoc training needs and skills gaps
  • Devise and communicate business and product updates to the Sales and Service teams
  • Have a general awareness and experience in using a learning management system (LMS)
  • Effective launches and training roll out of new products with regular and on-going evaluation
  • Work closely with Head of Training, Trainer, Sales Managers & Support Channel Managers to identify training to improve sales performance and develop capabilities
  • Work closely with marketing to align, update and maintain sales presenter and sales materials
  • Contribution to the facilitation of regular induction programs and new starter follow up
  • To attend internal/external training sessions as and when appropriate and self learn to increase personal knowledge, business, market and competitor knowledge and feed back up to date training aids to the company
  • Maintain effective communication links with other teams & departments across the business
  • Develop a success culture of continuous self improvement, sharing best practise and expert business knowledge
  • Ensure Sales Training manuals; guides; and product Q&A`s are constantly updated and communicated effectively
  • To be actively involved in the organisation of sales conferences and other events

What you will need:

  • Minimum of 5 years` experience in training and coaching
  • A proven successful sales background in online sales & advertising media with strong sales skills and methodologies
  • A proven track record in identifying, creating, delivering and evaluating soft skill & knowledge gap opportunities
  • Strong presentation, written & oral communication skills
  • IT skills in Excel, PowerPoint & Word; familiar with CRM systems including SalesForce
  • Inter-personal skills to enable working with people at all levels. Must be credible and comfortable dealing with and presenting to large groups of people
  • Ability to facilitate meetings and control group situations with confidence and ease, with ability to actively participate and contribute to meetings
  • Time management & planning skills that allow you to manage your own time effectively and to meet deadlines
  • Ability to be adaptable & flexible in a fast-moving results-orientated environment
  • Desire to be part of and contribute to the success of a fast-growing organisation with an entrepreneurial spirit
  • Personal commitment to improving one`s own knowledge and sharing best practice with colleagues
  • Flexibility for overnight stays / travel when required for national sales training

This role is paying a basic salary up to £45,000 with a 10% bonus