Service Manager Children Home Service
The role of the Service Manager is to deliver the compliant provision of a quality service for the children and young people and their families ensuring it effectively meets their needs
Providing sound leadership, management and positive relationship building. Ensuring all team members are competent, focused, caring and are able to fulfil all the needs of the children and young people to the highest professional standards.
Promoting positively our services to new customers, commissioners and relatives, actively pursuing suitable referrals and new development opportunities
To actively participate in local provider forums, representing the company in a positive manner
To build and maintain effective organisational contract performance and relationships with the Local Authority
Team Management and Servant Leadership
To be accountable for providing clear direction and constructive feedback to allocated service teams ensuring a proactive, positive, and caring approach driving continuous quality improvement
including the management of long term sickness or other unauthorised absences including the implementation of the Bradford Factor
To directly lead and manage performance, focusing on consistent practice standards and their impact on achieving outcomes for everyone being served
Driving the Employee On Boarding Process recruiting and appointing suitable staff efficiently
To engage staff in their professional development through formal and informal support sessions, managing individual performance and appraisal, ongoing teaching, coaching and mentoring and structured training.
To ensure all staff understand and adhere to the arrangements and procedures relating to Health and Safety policies
Children and Young People
To continuously ensure that each person we serve has a thorough and up to date needs assessment, support and risk management plans and forecasted SMART outcomes which are reviewed on a quarterly basis
To ensure co production of supports with the children and young people being served, families and carers through person led consultation and participation.
Regularly performing, sound quality checks analysing and evaluating them to formulate actions plans for service team members to implement ensuring they meet agreed targets
To ensure that all environments are maintained and cleaned to high quality standards at all times.
To ensure the supports are managed and meet the integrated requirements of the organisation, its policies, procedures and standards; Care Quality Commission/Ofsted; all regulatory and contractual requirements
Ensuring the needs of the children and young people are reflected through the planned rostering and monitoring of an effective team ensuring all hours are provided in line with the contract and legislation
Participating in the provision of an effective and safe on-call process
To actively participate in investigations as required
To keep own knowledge, skills and competency up to date and is reflected in practice
To provide effective and timely communication
reporting all discrepancies and achievements in line with policies and procedures
You are accountable to;
the children and young people
your line manager
the organisation and its management and leadership
You are accountable for your actions and the actions of your team