French speaking Technical Assistance Support

14 May 2017
13 Jun 2017
Contract Type
Full Time

Responsible for providing Technical Assistance support to the in-house Dealer network. Investigate the Dealer's request for support, carry out research as required using my clients databases, own experience and escalate as required in order to provide the Dealer with the information to resolve the request.

Responsibilities include:

  • Handles contacts via telephone and electronic communications

  • Fully investigates the technical request using in-house systems, protocol and procedures

  • Escalates requests that cannot be resolved to other team members, team leaders located both in the UK and Germany

  • Follows up all requests to resolution in agreed service levels

  • Delivers service excellence by efficiently problem-solving and reacting in a professional, polite and clear manner at all times

  • Accurately logs all dealer contacts and follows up on cases using in-house database systems

  • Where necessary liaises with business partners internally and externally to develop case resolutions and action plans

  • Reads and researches relevant materials and resources to stay current with product and technical information

  • Attends team and other meetings for review of issues, assignments, regular discussion

  • Performs other related duties, as assigned

Minimum Skills

  • Full motor vehicle engineering apprenticeship or a technical degree related to automotive engineering

  • Minimum 3 - 7 years automotive technical work experience, gained either in a dealership or supplier business

  • Good overall knowledge of current automotive technology and the European product range

  • Excellent interpersonal skills, able to build constructive & effective relationships, using appropriate rapport, diplomacy and tact.

  • Ability to resolve technical queries to a high level remotely by telephone / email

  • European product experience preferable

  • Ideally Manufacturer / Importer experience within a technical department

  • Good computer literacy - competent in the main Microsoft Office packages

  • Able to write clearly and succinctly in a variety of communication settings and styles

  • Time Management Skills, able to use time effectively and efficiently

  • Customer Focus, dedicated to meeting the expectations and requirements of internal & external customers

  • Full valid vehicle driving licence

  • Native French speaker, including effective written and verbal communication in English.