Client Service Executive, Bracknell - Estate Agency

Chancellors Group of Estate Agents Ltd
14 May 2017
13 Jun 2017
Contract Type
Full Time

Client Service Executive


£16,000-25,000 OTE PA

This is an exciting opportunity for an enthusiastic sales driven, individual with exceptional customer service skills to join our expanding Client Service Executive Team. This varied role involves up-selling, resolving queries and managing inbound calls.

As a Client Service Executive, you will need to:

  • Manage inbound calls, liaising with customer and clients; cross selling and up-selling the full range of Chancellors services

  • Build strong client relationships and consistently provide exceptional client service

  • Have a polite and confident telephone manner and be able to communicate details effectively

  • Generate business opportunity referrals and book appointments where necessary for Chancellors Group offices

  • Handle first line enquiries in accordance to company policy and escalate to the relevant department where required. Ensure branch teams and regional managers are briefed on matters that arise where further action is needed

The ideal candidate will:

  • Have excellent communication skills both spoken and written

  • Be motivated and enthusiastic at all times

  • Be able to work effectively within a team

  • Have previous sales or customer service experience

  • Display high standards of service and presentation

  • Demonstrate the ability to hit and exceed targets.

  • Have a pro-active and can do approach

  • Stay calm and positive under pressure

In return, you can expect to receive:

  • Uncapped commission opportunities

  • Exciting career development opportunities

  • Sponsorship to attain industry qualifications

  • Quarterly award trips